Sr. Manager, Claims Operations, Any location, United States | Coalition, Inc.
At a glance
AI generatedTL;DR
The Senior Manager of Claims Operations at Coalition is a strategic leadership role within the Claims team, responsible for refining and scaling the operational backbone of the end-to-end claims lifecycle across Cyber and Executive Risk products. This position involves translating high-level visions into scalable realities by evolving claims operations from traditional processing to a strategic center of insight that treats data as an authoritative asset. Key responsibilities include owning frameworks for process design, vendor governance, monthly Bordereaux reporting, loss fund oversight, and partnering closely with Finance, Actuarial, Data, Product, Engineering, Legal, Compliance, and Customer Success teams. The ideal candidate will have extensive experience in claims operations within P&C insurance or specialty lines, a track record of building resilient operational processes, and strong program management skills. They should be proficient in modern claims management systems and comfortable collaborating with technology teams on workflow automation and data model changes.
Skills
What you'll do
- Own and refine the claims operating model across all lifecycle stages.
- Establish and maintain operational policies, procedures, controls, and documentation.
- Identify and execute continuous improvement initiatives for process efficiency.
- Build and maintain service-level objectives and operating metrics for internal and external partners.
- Lead the establishment and implementation of loss funds globally in collaboration with Finance and Product.
- Act as business owner for claims operations tooling and workflows, partnering with technology teams.
What we're looking for
- 10+ years of claims operations experience in P&C insurance or specialty lines.
- 5+ years of direct team management and scaling in fast-paced environments.
- Experience with modern claims management systems and building proprietary tools.
- Strong program management skills for resilient operational processes and controls.
- Expertise in claims data, financial flows, and reporting expectations (bordereaux).
- Comfortable partnering technology teams on workflow automation and system improvements.
- Excellent communication skills to translate operations into executive updates.
Employer
About Coalition
Coalition is a cyber insurance and security company that combines comprehensive cyber insurance coverage with active risk management tools to help organizations prevent and respond to cyber incidents. Industry: Cyber Insurance & Risk Management
Coalition currently has 14 open roles on FindRole.
Listed pay typically runs $150,000–$150,000 across 11 roles with salary data.
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