Sr. Associate, Business Development - Hotel Connectivity Account Manager
At a glance
AI generatedTL;DR
As a Senior Associate in the Connectivity Account Manager role at Capital One, you will manage a portfolio of hotel connectivity partners, serving as their primary point of contact for both technical health and commercial strategy. Your day-to-day responsibilities include supporting end-to-end onboarding and certification processes, monitoring supplier performance metrics such as latency and uptime, troubleshooting integration issues, and building dashboards to detect problems early. Additionally, you will analyze opportunities for content quality improvements and own the connectivity feature roadmap by translating partner pain points into clear product requirements. The ideal candidate possesses strong technical knowledge of hotel supply partners’ APIs and protocols, experience working cross-functionally with technical and commercial teams, proficiency in SQL and visualization tools, and excellent communication skills to navigate between technical and business stakeholders. This role operates within a fast-paced environment focused on the travel tech industry, requiring expertise in hotel distribution systems like Synxis and Dhisco.
Skills
What you'll do
- Support end-to-end onboarding and certification of new connectivity partners.
- Monitor supplier technical performance metrics proactively to ensure high standards.
- Troubleshoot and resolve critical integration issues as the primary escalation point.
- Build and maintain dashboards for early issue detection and faster resolution.
- Identify content quality improvement opportunities within assigned partner portfolios.
- Own and maintain a connectivity feature roadmap based on partner feedback.
What we're looking for
- At least 4 years of experience in technical account management or partner success in travel tech or hospitality.
- Strong technical knowledge of hotel supply partners’ APIs and connectivity protocols.
- Proven ability to build dashboards, analyze data, and adjust strategies accordingly.
- Excellent communication skills for managing relationships with internal and external stakeholders.
- Aptitude for challenging the status quo and devising creative solutions across legacy and emerging technologies.
- Analytical mindset with proficiency in SQL and visualization tools.
- Strong commercial instincts and experience identifying growth opportunities.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has 535 open roles on FindRole.
Listed pay typically runs $197,300–$225,100 across 531 roles with salary data.
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