Specialist, Technology Services Practitioner (ServiceNow ITSM)
At a glance
AI generatedTL;DR
As a Technical Services Practitioner in the Technology Operations team at Nationwide Mutual Insurance Company, you will support and maintain applications and infrastructure across various environments while adhering to IT Service Management best practices. Your day-to-day responsibilities include identifying opportunities for standardization, implementing process improvements, providing consultation during release activities, and ensuring data-driven decision-making through operational metrics analysis. You will collaborate with diverse teams such as Technology Application Development and Information Risk Management to execute tasks and contribute recommendations based on operational observations and user needs. The role requires strong communication skills, technical acumen in multiple domains, and experience in troubleshooting and implementing routine solutions. Preferred candidates have a background in data-driven analysis for continuous improvement and flexibility towards new ideas.
Skills
What you'll do
- Executes work adhering to IT Service Management best practices.
- Identifies and implements opportunities to standardize operational environments.
- Provides consultation and support for delivery teams in release activities.
- Analyzes operational data to identify trends and recommend improvements.
- Coordinates immediate response to service disruptions and communicates findings.
- Drives research of end-user issues with technology solutions.
- Ensures adherence to contract license usage and maintains configuration data.
What we're looking for
- General understanding of IT Service Management processes and best practices.
- Ability to conduct requirements gathering and analyze goal state solutions.
- Proven decision-making, troubleshooting, and problem-solving skills.
- Technical acumen in multiple technology domains.
- Focus on improving development turnaround times through continuous improvement.
- Strong communication skills for collaboration across professional roles.
- Experience in executing process improvements and implementing new features.
Employer
About Nationwide
Nationwide is a Fortune 100 insurance and financial services company offering auto, home, life, and commercial insurance along with retirement savings, asset management, and banking products. Industry: Insurance & Financial Services
Nationwide currently has 8 open roles on FindRole.
Listed pay typically runs $118,000–$222,000 across 8 roles with salary data.
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