Solutions Engineer - Support

The Walt Disney Company

Remote

Quick summary

Work type
Remote
Location
Bristol, CT
Salary
$97,500–$130,700 / yr
Posted
19 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $175k
This role $114k
$83k most similar roles pay here $231k

This role pays less than 87% of similar roles. Most pay $137,620–$213,000 — the shaded band above. At the midpoint, this role pays about $114k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About The Walt Disney Company

The Walt Disney Company is a diversified global entertainment and media enterprise operating in segments including Disney Parks, Experiences and Products; Entertainment (ABC, Hulu, Disney+); and ESPN. Industry: Entertainment & Media

The Walt Disney Company currently has 154 open roles on FindRole.

Listed pay typically runs $141,900–$190,300 across 150 roles with salary data.

Most-posted roles

View all roles at The Walt Disney Company

At a glance

TL;DR · Solutions Engineer - Support

The Content Platforms organization is seeking a Solutions Engineer II to join their Media Product Operations Team in Bristol, Connecticut. This role involves working closely with product management and engineering teams to enable and improve content platforms products and tools, supporting clients as they navigate these systems. The Solutions Engineer will serve as a key touchpoint for business partners, analyzing customer requests, identifying trends, and providing actionable insights for system improvements. Responsibilities include documenting new features, conducting user trainings, crafting release communications, and leading best practices for metrics reporting. Ideal candidates should have at least three years of experience in a technology/product support role, familiarity with content distribution systems, and strong communication skills to navigate both internal and external stakeholders effectively. Experience with AI/ML and automation solutions is preferred.

What you'll do

  • Analyze customer requests and provide actionable insights for system improvements.
  • Own stakeholder engagement by addressing support inquiries and onboarding users.
  • Document new features and communicate updates to customers through trainings.
  • Create and deliver root cause analysis reports for critical incidents.
  • Perform user audits and participate in Product Operations initiatives.
  • Craft release notes, project updates, and other communications for end users.

What we're looking for

  • Minimum 3 years of experience supporting clients in a technology/product environment
  • Familiarity with content distribution and enterprise systems such as content, asset, and metadata management
  • Experience working within defect management processes, translating technical concepts to user-friendly terms
  • Excellent communication skills for internal and external stakeholders, including documentation and formal announcements
  • Strong prioritization and organizational skills in a fast-paced, dynamic environment
  • Energetic self-starter with technical aptitude and logical problem-solving abilities
  • Enthusiasm for helping people, solving problems, and championing products

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