Senior Software Engineer, Production Support

PNC

Quick summary

Work type
On-site
Location
Pittsburgh, PADallas, TX
Posted
4 days ago

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Salary context

How this pay compares to similar roles

Similar $170k
$120k most similar roles pay here $219k

This listing doesn't post a salary. Most similar roles pay $129,999–$209,812.

Based on 240 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 181 open roles on FindRole.

Listed pay typically runs $86,250–$172,500 across 71 roles with salary data.

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At a glance

TL;DR · Senior Software Engineer, Production Support

As a Senior Software Engineer in PNC's Technology organization, you will join a customer-focused team responsible for ensuring the stability and performance of critical applications. Your daily tasks include providing L2/L3 production support by troubleshooting issues related to file transmissions, batch jobs, and reporting errors, while also analyzing application logs and runtime behavior to identify root causes. You will work closely with business stakeholders, development teams, and vendors to resolve incidents efficiently and manage SLAs. Key responsibilities involve deep Java engineering skills using Spring Boot, hands-on experience with DevOps tools like Git and Jenkins CI/CD pipelines, and expertise in Oracle databases and job schedulers such as Cron and Control M. Additionally, you will contribute to process improvements by developing automation solutions and implementing monitoring and alerting systems to enhance application resiliency. This role demands strong problem-solving skills, excellent communication abilities, and the capacity to mentor team members while working in a high-pressure environment.

What you'll do

  • Troubleshoot and resolve complex issues in business-critical applications.
  • Analyze application logs to identify root causes of defects and performance issues.
  • Coordinate with various teams to eliminate recurring production problems.
  • Review Java code for defects, performance bottlenecks, and necessary enhancements.
  • Develop automation solutions using Unix shell scripts, Java, and Python.

What we're looking for

  • Strong experience in L2/L3 production support environments.
  • Proficiency in Java, Linux/Unix, and shell scripting.
  • Solid understanding of Oracle databases and job schedulers.
  • Hands-on experience with monitoring tools and DevOps practices.
  • Proven ability to manage SLAs, incidents, and change processes.
  • Excellent problem-solving skills and customer focus.
  • Experience in automating operational tasks using Unix, Java, or Python.

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