About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 439 open roles on FindRole.

Listed pay typically runs $152,000–$215,000 across 233 roles with salary data.

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At a glance

TL;DR · Service Design Vice President

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The Service Design Vice President role at a leading financial institution involves shaping customer experiences through cutting-edge service design principles. This senior-level position requires leading cross-functional teams to develop innovative solutions that enhance customer satisfaction while aligning with business objectives. Day-to-day responsibilities include creating storyboards, service blueprints, and prototypes to identify pain points and opportunities for improvement, all while integrating inclusive design practices. The ideal candidate will have 5+ years of experience in service or experience design, expertise in agentic technology and large language models, and a proven track record in journey mapping and service blueprinting. This role demands proficiency in iterative design approaches, collaboration with diverse stakeholders, and the ability to translate complex concepts into scalable experiences.

Skills

Agentic AI Large Language Models Machine Learning Service Design Experience Design Journey Mapping Service Blueprinting Storyboarding Cross-Functional Collaboration Iterative Design Prototyping User-Centric Decision-Making Inclusive Design Trust Design Control Design Progressive Autonomy

What you'll do

Develop servicing strategies that merge existing channels with emerging technologies to enhance customer experience.
Create service blueprints and document processes to ensure seamless, personalized, and accessible experiences for diverse users.
Design prototypes and validate agentic experiences in partnership with engineering teams using AI platforms.
Lead cross-functional teams to identify pain points and opportunities for improvement through iterative design approaches.
Collaborate with stakeholders to integrate customer-centric decision-making and develop experience-led metrics aligned with business goals.

What we're looking for

5+ years of experience in service design or related field focusing on end-to-end customer experiences.
Proven record in innovative service design projects including journey mapping and storyboarding.
Expertise in creating direct and indirect experiences for diverse users with inclusive design principles.
Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals.
Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
Knowledge of agentic technology, large language models, and integrating these technologies into customer experiences.