Senior Technical Support Engineer - Avigilon Alta (Hybrid)

Motorola Solutions

Hybrid

Quick summary

Work type
Hybrid
Location
Allen, TX
Salary
$60,000–$67,000 / yr
Posted
2 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $165k
This role $64k
$42k most similar roles pay here $231k

This role pays less than 99% of similar roles. Most pay $135,000–$195,000 — the shaded band above. At the midpoint, this role pays about $64k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 103 open roles on FindRole.

Listed pay typically runs $110,250–$145,000 across 90 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Senior Technical Support Engineer - Avigilon Alta (Hybrid)

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As a senior technical expert on Motorola Solutions' global Employee Experience support framework, you will manage complex technical dependencies and resolve high-tier escalations for cloud-native video security and access control systems. Your day-to-day involves analyzing software and hardware logs to diagnose issues, overseeing advanced troubleshooting workflows, and documenting findings in centralized tracking systems. You will also mentor junior team members through knowledge transfer sessions, author technical articles, and coordinate project tasks. Additionally, you will collaborate with Product, Development, and Engineering teams to transition bugs into product resolutions and ensure alignment with innovation timelines. The role requires expertise in IP networking, cloud security systems, and Linux operating systems, along with strong time management and stakeholder communication skills.

Skills

IP Networking Cloud Security Systems Linux Operating Systems CI/CD Terraform AWS Azure GCP Docker Kubernetes Python PostgreSQL Git Jira Confluence Prometheus Grafana Ansible Nagios Zabbix

What you'll do

  • Analyze complex logs to isolate root causes of software bugs in cloud-based systems.
  • Oversee advanced technical troubleshooting workflows to resolve high-priority partner issues.
  • Facilitate knowledge transfer sessions through training and targeted mentoring for junior team members.
  • Author and review technical articles within the Knowledge Centered Support library.
  • Partner with Product, Development, and Engineering teams to transition isolated bugs into product resolutions.
  • Deliver a white-glove support experience during complex infrastructure updates and service investigations.

What we're looking for

  • 5+ years of technical support or engineering experience
  • Expertise in IP networking, cloud security systems, and Linux OS
  • Ability to manage complex technical escalations and troubleshoot issues
  • Experience in cross-functional collaboration with product and development teams
  • Strong mentorship skills for junior team members through training and knowledge sharing

Related searches

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