Senior Technical L2 Analyst – Spend Management
At a glance
AI generatedTL;DR
The Senior Technical L2 Analyst role at U.S. involves serving as the technical owner for complex Tier 2 issues across the Spend Management platform, requiring deep understanding of system architecture and data flows to independently investigate and resolve issues while collaborating with Engineering, Product, Risk, and Support teams. This hands-on position demands expertise in troubleshooting distributed systems, APIs, and SaaS platforms, along with strong documentation skills to enable knowledge transfer and process improvements. Familiarity with cloud-based architectures, observability tools, and financial system integrations is essential, as the role also entails leading root cause analysis and providing technical support during incident response and fix validation.
Skills
What you'll do
- Independently assess and resolve high-impact Tier 2 issues across the Spend Management platform.
- Investigate complex system failures involving distributed systems, APIs, and third-party integrations.
- Lead root cause analysis for recurring issues to improve system reliability and reduce repeat incidents.
- Validate engineering fixes in test environments focusing on real-world scenarios and edge cases.
- Author and maintain technical documentation for troubleshooting guides and escalation runbooks.
What we're looking for
- At least 6-8 years of experience in technical support, platform operations, SRE, or systems analysis roles.
- Strong experience troubleshooting distributed systems, APIs, data integrations, and SaaS platforms.
- Proven ability to work directly with engineering teams during issue investigation and resolution.
- Experience supporting financial systems, payments, card platforms, or regulated environments.
- Familiarity with cloud-based architectures, observability tools, and incident management practices.
- Strong documentation skills for translating complex technical issues to non-technical audiences.
Employer
About US Bank
U.S. Bank (U.S. Bancorp) is the fifth-largest bank in the United States, providing retail banking, corporate and commercial banking, wealth management, and payment services to millions of customers. Industry: Banking & Financial Services
US Bank currently has 22 open roles on FindRole.
Listed pay typically runs $119,765–$140,900 across 22 roles with salary data.
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