Senior Product Manager (SLA Management)

Apex

Actively hiring Verified listing
US Posted 140 days ago
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At a glance

AI generated

TL;DR

We are seeking a Senior Product Manager to lead the strategy and execution of Service Level Agreement (SLA) management across our technology products and platforms. This role involves defining customer-facing SLAs and internal SLOs, translating them into technical requirements, and driving cross-functional teams to ensure reliable service delivery. You will collaborate with Engineering, SRE/DevOps, Support, Operations, Legal, and Customer teams to deliver market-differentiating performance. Key responsibilities include crafting product roadmaps, defining success criteria, leveraging analytics tools for continuous improvement, and monitoring product performance. Ideal candidates have 5+ years of product management experience, proficiency in modern software development practices, and strong analytical skills with SQL or similar tools. Experience in agile environments and effective communication across technical and non-technical teams is essential.

Skills

Jira Confluence Figma Miro SQL Excel BI platforms Agile methodologies APIs Python Go Docker CI/CD

What you'll do

  • Define and execute the end-to-end strategy for SLA management across products.
  • Translate customer-facing SLAs into technical requirements and system architecture.
  • Lead cross-functional teams to ensure consistent service delivery and compliance.
  • Partner with senior business leaders to identify product opportunities and initiatives.
  • Monitor product performance, adoption, and user satisfaction using analytics tools.

What we're looking for

  • 5+ years of product management experience in a fast-paced environment
  • Proven success in shipping products at scale using agile methodologies
  • Strong analytical skills and proficiency with SQL, Excel, BI platforms
  • Ability to work effectively with engineering teams on technical decisions
  • Exceptional communication skills for collaboration across technical and non-technical teams
  • Strategic mindset and decision-making skills to navigate ambiguity and deliver impactful solutions
  • Experience defining and executing product strategy and multi-quarter roadmaps

Market check

Salary context

This listing doesn't show a salary. Similar roles on FindRole typically pay $152,678–$229,000.

Peer median band

$152,678–$229,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$165,000–$223,150

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Apex

Apex Fintech Solutions provides brokerage infrastructure and clearing services to financial services companies, enabling them to deliver investing, trading, and retirement solutions to their customers. Industry: Financial Technology & Brokerage Infrastructure

Apex currently has 34 open roles on FindRole.

Listed pay typically runs $129,200–$161,500 across 10 roles with salary data.

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