Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

Capital One Financial

Hybrid

Quick summary

Work type
Hybrid
Location
Richmond, VA · Plano, TX
Posted
3 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $159k
$111k most similar roles pay here $204k

This listing doesn't post a salary. Most similar roles pay $132,550–$185,212.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 798 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 791 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

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The Senior Operations Coordinator role is part of the Cardmember Servicing team and involves handling inbound phone and email requests to fulfill customer financial and non-financial needs using various agent tools. This position requires diagnosing client issues in real-time, resolving a wide range of inquiries independently, and contributing to process improvements alongside management. Key responsibilities include creating positive customer experiences, executing tasks efficiently while adhering to regulatory requirements, and participating in project-based activities. The ideal candidate should have at least two years of call center experience, with preference given to those with a bachelor’s degree and additional experience in process management. This role operates within the financial services domain, emphasizing attention to detail, problem-solving skills, and strong communication abilities.

Skills

GUI Green_Screens SQL Python Excel JIRA Confluence Zendesk Salesforce Tableau AWS Microsoft_Teams Zoom Google_Drive CI/CD

What you'll do

  • Diagnose and resolve customer issues in real-time using independent judgment.
  • Fulfill a variety of requests related to customer accounts through phone or email.
  • Input data changes on various types of client accounts accurately and efficiently.
  • Identify process improvements and work with management to implement them.
  • Participate in project-based tasks contributing to operational efficiency.

What we're looking for

  • At least 2 years of experience in call center operations.
  • Bachelor's degree preferred.
  • Strong problem-solving and independent judgment skills.
  • Ability to fulfill customer requests using various agent tools.
  • Experience in process management is beneficial.
  • Excellent verbal and written communication skills.

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