Senior Manager, Customer Care– Global Services
At a glance
AI generatedTL;DR
NVIDIA seeks a Global Services Leader of Customer Care operations for its Compute and Networking portfolio, targeting a senior leader with extensive experience in managing global customer service teams. This role involves directing full-scale Customer Care delivery across multiple regions and third-party logistics systems, ensuring consistent performance and quality outcomes through the development of scalable service models and robust metrics like SLAs and CSAT scores. The ideal candidate will have over 10 years of relevant experience, including leading multi-region support organizations, with a focus on complex technology platforms and enterprise tools such as SAP and Salesforce. Key skills include automation expertise, data-driven decision-making, and the ability to build and sustain global Customer Care Centers of Excellence, fostering inclusive leadership and collaboration across diverse teams in high-growth environments.
Skills
What you'll do
- Direct global Customer Care operations across multiple regions and service channels.
- Develop and implement a scalable global Customer Care plan aligned with business priorities.
- Create performance metrics to enhance customer service quality and efficiency.
- Build inclusive development programs for standardized operating procedures and compliance.
- Define and manage the global Customer Care operating model, including workflows and governance.
- Represent Customer Care perspectives in system roadmaps and process improvements.
What we're looking for
- 10+ years of experience leading global customer service or support operations
- Bachelor’s degree or equivalent in Global Services Business, Operations, Engineering, or related field
- Proven success managing complex technology platforms like compute and networking products
- Experience scaling enterprise systems such as SAP and Salesforce (SFDC)
- Demonstrated use of automation/AI to enhance service efficiency and customer outcomes
- Ability to build and operate Customer Care Centers of Excellence globally
- Strong analytical skills with experience in high-availability, fast-changing environments
Employer
About Nvidia
Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing
Nvidia currently has 825 open roles on FindRole.
Listed pay typically runs $184,000–$287,500 across 813 roles with salary data.
Most-posted roles
- Senior Solutions Architect, AI Infrastructure 4
- Senior System Software Engineer - AV Platform 4
- Senior Circuit Design Engineer 3
- Senior Circuit Methodology Engineer 3
- Senior Deep Learning Performance Architect 3