Senior Business Intelligence Manager
At a glance
AI generatedTL;DR
As a Senior Business Intelligence Manager within Zillow’s Customer Experience Operations (CXO) organization, you will lead critical BI initiatives by stewarding complex datasets, metrics, and reporting assets that enable data-driven decisions across multiple products. Your daily tasks include designing scalable data models, defining enterprise-wide metrics, and developing Tableau dashboards to support CXO’s strategic vision of automation, AI-enabled operations, and end-to-end customer experience measurement. You will work closely with Data Engineering, Analytics, Finance, and Operations teams to establish standards and mentor BI practitioners, ensuring that BI solutions are trusted and reusable for advanced analytics and AI-driven use cases. This role requires expertise in SQL, data modeling, and Tableau, along with a strong understanding of business priorities and the ability to operate autonomously while influencing cross-functional teams.
Skills
What you'll do
- Design and build complex BI datasets and Tableau dashboards for CXO performance metrics.
- Define and evolve enterprise metrics and governance standards across CXO reporting.
- Partner with Data Engineering to shape data contracts and transformation logic for scalability.
- Develop advanced SQL transformations used in production BI workflows.
- Build feature consistent datasets enabling downstream use cases like AI and automation.
- Drive BI adoption by partnering with leaders to prioritize high impact work and reduce ad hoc reporting.
What we're looking for
- 8+ years of experience in Business Intelligence or related roles with enterprise product ownership.
- Expertise in SQL and data modeling for complex transformations and performance optimization.
- Strong record of designing Tableau dashboards backed by governed semantic layers.
- Proven ability to define, document, and own business-critical metrics used by senior leaders.
- Experience in dynamic environments translating evolving questions into scalable analytics solutions.
- Collaborative approach connecting technical solutions with business priorities and outcomes.
Employer
About Zillow
Zillow Group is a leading real estate and rental marketplace providing consumers with data, tools, and services to find, buy, sell, rent, and finance homes, and connecting buyers with agents and lenders. Industry: Real Estate Technology & Marketplace
Zillow currently has 35 open roles on FindRole.
Listed pay typically runs $160,900–$257,100 across 35 roles with salary data.
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