Senior Associate, Product Management - Customer Assist: AI-Ready Tools
At a glance
AI generatedTL;DR
As a Senior Associate in the Customer Assist team, you will play a pivotal role in transforming text-based chat experiences into a multimodal platform capable of handling voice, image, and document interactions. Your primary responsibility is to define product requirements and technical specifications for AI-Ready Tools that enable seamless customer service automation. You will work closely with cross-functional teams including engineering, business analysis, and risk management to ensure the successful delivery of these tools. Additionally, you will contribute to establishing a scalable continuous delivery pipeline to streamline tool creation and enhance operational efficiency at scale. This role requires expertise in product management, proficiency in AI technologies, and strong collaboration skills within a fast-paced environment focused on digital transformation for millions of customers.
Skills
What you'll do
- Define product requirements and technical specifications for AI-Ready Tools.
- Lead end-to-end delivery of tools enabling multi-agentic AI platform actions.
- Collaborate with engineering teams to develop scalable continuous delivery pipelines.
- Simplify tool creation processes to accelerate automation of customer servicing needs.
- Work closely with business analysis and risk teams on project development.
What we're looking for
- 3+ years of experience in product management or a related field.
- Proven track record of defining and delivering complex technical products.
- Strong collaboration skills with cross-functional teams including engineering and risk.
- Experience in developing scalable continuous delivery pipelines for software tools.
- Deep understanding of AI, multimodal interactions, and digital transformation.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has 535 open roles on FindRole.
Listed pay typically runs $197,300–$225,100 across 531 roles with salary data.
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