Product Manager, Trust & Safety

Chime

Hybrid Actively hiring Posted this week
San Francisco, CA Posted 3 days ago $244,000–$244,000 / year
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At a glance

AI generated

TL;DR

As a Product Manager at Chime's Trust & Safety team in San Francisco, you will drive critical product investments across KYC, support experiences (both human and AI-driven), and disputes. This role involves defining strategy, building systems that balance customer experience with risk management and operational efficiency, and continuously iterating based on data insights. You’ll work closely with Engineering, Data Science, Design, Operations, Risk, and Compliance to deliver scalable solutions that enhance member trust and financial access while minimizing fraud loss. The ideal candidate has 4-10+ years of product management experience in complex risk or customer-facing systems, strong analytical skills, the ability to navigate ambiguity, and a passion for Chime’s mission of empowering healthier financial lives.

Skills

Python SQL Kubernetes AWS CI/CD Docker PostgreSQL Prometheus Grafana Machine_Learning AI Data_Experimentation

What you'll do

  • Define and drive product strategy within Trust & Safety to balance customer experience, risk mitigation, and operational efficiency.
  • Own high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals.
  • Partner with cross-functional teams to deliver scalable, reliable systems that leverage data and AI for improved outcomes.
  • Define clear metrics and success frameworks using data to drive continuous improvement in member experience and risk management.
  • Influence cross-functional strategy by identifying new opportunities and shaping long-term Trust & Safety strategy at Chime.
  • Drive execution in mission-critical environments ensuring reliability, security, and compliance are non-negotiable.

What we're looking for

  • 4-10+ years experience as a Product Manager in complex product areas
  • Proven ability to work on risk, operations, platforms, and customer-facing systems
  • Strong analytical skills with data-driven decision-making experience
  • Ability to influence and align cross-functional stakeholders effectively
  • Strategic mindset with practical execution capabilities
  • Comfortable navigating ambiguity and making principled tradeoffs in high-stakes environments

Employer

About Chime

Chime is a financial technology company offering mobile-first banking services including fee-free checking accounts, savings accounts, and a secured credit builder card through partner banks. Industry: Financial Technology & Neobanking

Chime currently has 25 open roles on FindRole.

Listed pay typically runs $227,000–$227,000 across 25 roles with salary data.

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