Principal AIOps Engineer

CVS Health

Remote Actively hiring
Remote, USA Posted 29 days ago $144,200–$288,400 / year
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At a glance

AI generated

TL;DR

As a Principal AIOps Engineer at a leading tech company, you will join a high-impact team as a senior technical leader responsible for modernizing IT operations through advanced observability and machine learning techniques. Your daily tasks include developing an Agentic AI ecosystem to enhance operational efficiency by reducing alert noise and enabling closed-loop automation with ServiceNow as the central ITSM system. You will lead initiatives such as designing event intelligence pipelines, advising stakeholders on AIOps strategies, and building integrations for auditable workflows. Essential skills include Python programming, experience with observability platforms like Prometheus/Grafana, and proficiency in ServiceNow APIs for seamless integration and automation at scale. This role demands expertise in operational ML, agentic AI frameworks, and a strong background in SRE and production operations to tackle complex business challenges effectively.

Skills

Python ServiceNow Prometheus Grafana OpenTelemetry ELK Splunk Datadog REST webhooks event pipelines runbook automation machine learning LLM-based approaches anomaly detection time-series analysis correlation approaches agentic AI frameworks Linux networking fundamentals TCP/IP DNS TLS load balancing

What you'll do

  • Lead AIOps strategy and roadmap to improve MTTR, alert quality, and operational efficiency.
  • Own observability-to-AIOps pipeline standardization and drive actionable alerting across teams.
  • Design event intelligence systems for correlation, deduplication, and anomaly detection using CMDB context.
  • Develop ServiceNow-centric AIOps integrations for incident management and closed-loop automation.
  • Establish governance for operational AI to ensure risk controls, auditability, and continuous improvement.

What we're looking for

  • Over 10 years of experience in SRE and production operations supporting highly available services.
  • Proven technical leadership in setting direction, leading cross-team initiatives, and advising stakeholders.
  • Strong programming/scripting skills (Python preferred) for automation and data pipelines.
  • Experience integrating observability platforms across hybrid environments at scale.
  • Deep ServiceNow expertise as an ITSM system of record with integration capabilities.

Market check

Salary context

This $144,200–$288,400 range sits above 65% of similar postings on FindRole.

Peer median band

$147,580–$230,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$142,500–$235,750

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About CVS Health

CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy

CVS Health currently has 89 open roles on FindRole.

Listed pay typically runs $118,450–$260,590 across 86 roles with salary data.

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View all roles at CVS Health

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