Network Systems Engineer I (Full Time) - United States
At a glance
AI generatedTL;DR
Join the Platform Control Center (PCC) team as a mid-level engineer responsible for maintaining seamless operation of Cisco’s collaboration infrastructure by analyzing system alerts, troubleshooting complex network issues, and coordinating change execution tasks to ensure global platform stability. You will develop repeatable playbook processes to enhance incident resolution speed and partner with internal stakeholders to deliver exceptional customer service. The role requires hands-on experience with networking fundamentals and familiarity with tools like ServiceNow for ticketing and monitoring, as well as scripting languages such as Python or Bash. Ideal candidates possess CCNA certification and hands-on experience with Cisco collaboration platforms including Webex and CUCM, operating in a fast-paced 24x7 environment that fosters continuous learning and innovation.
Skills
What you'll do
- Analyze system alerts to identify and mitigate potential outages.
- Troubleshoot complex network issues to maintain high performance.
- Coordinate change execution tasks for global platform stability.
- Develop repeatable playbook processes to enhance incident resolution speed.
- Provide world-class customer service by owning tickets from report to resolution.
What we're looking for
- Completion of a relevant degree or certification program within the past 3 years.
- Legal ability to work in the country without visa support.
- Demonstrated technical knowledge of networking fundamentals.
- Hands-on experience with Cisco collaboration platforms like Webex and CUCM.
- Familiarity with virtualization technologies such as VMware or cloud-based platforms.
- Proficiency in using ticketing or monitoring systems like ServiceNow.
- Experience with scripting languages (Python, Bash) for automation.
Employer
About Cisco
Cisco Systems is the world''s leading networking technology company, designing and manufacturing networking hardware, telecommunications equipment, and cybersecurity solutions for businesses and governments. Industry: Networking Technology & Cybersecurity
Cisco currently has 123 open roles on FindRole.
Listed pay typically runs $165,000–$241,400 across 123 roles with salary data.
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