Manager, Risk Management: Customer Resiliency

What you'll do

• Manage risk management initiatives to modernize control performance and support enhancements.
• Oversee audit preparation strategies, including assessments and remediation efforts.
• Build relationships with Customer Resiliency L2s to understand impact on business processes.
• Lead oversight of control performance team and handle escalations effectively.
• Create and present impactful risk reports highlighting key risks and mitigation efforts.

What we're looking for

• At least 4 years of experience in risk management and process improvement.
• Proven ability to manage cross-functional teams and deliver control standards.
• Strong communication skills with the capacity to influence at multiple levels.
• Experience in data-driven strategy development and risk assessment.
• Leadership in audit preparation, oversight, and remediation efforts.
• Demonstrated capability in creating and presenting impactful risk reports.