As a Manager of Product Management in the Card Customer Resiliency team at Capital One, you will lead initiatives focused on delinquency offers, working closely with a passionate group dedicated to supporting financially vulnerable customers. Your primary responsibilities include designing and implementing relief programs that help millions of cardholders manage debt during challenging times such as job loss or medical emergencies. You will leverage advanced technologies and data analytics to personalize these solutions, ensuring they meet the unique needs of each customer. The role requires expertise in product management frameworks, proficiency with tools like JIRA and Confluence, and a strong background in financial services. With millions of customers relying on your programs annually, you will play a crucial part in modernizing Capital One’s approach to credit risk management and enhancing customer care at scale.
Develop and manage product strategies to address delinquency offers for financially distressed customers.
Design personalized relief programs that help customers resolve outstanding balances during financial hardships.
Analyze customer data to identify trends and patterns in delinquencies for targeted interventions.
Collaborate with cross-functional teams to innovate new credit risk management solutions.
Ensure compliance with regulatory requirements while implementing offer programs.
What we're looking for
3+ years of experience in product management or related field.
Proven track record in developing and implementing customer resiliency programs.
Strong understanding of credit risk management and delinquency resolution strategies.
Experience with personalization technologies to tailor relief initiatives for customers.
Excellent communication skills to elevate the voice of vulnerable customers.
Market check
Salary context
This
$149,800–$171,000
range sits above
29%
of similar postings on FindRole.
Peer median band
$164,800–$225,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$155,482–$223,300
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
489 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 483 roles with salary data.
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