Manager, NA Site Delivery Lead
At a glance
AI generatedTL;DR
The Technology Manager, NA Site Delivery Lead is a senior leadership role within DePuy Synthes’ technology organization, responsible for overseeing end-to-end IT service delivery at multiple North American sites. This position involves managing day-to-day operations including user services, infrastructure support, and vendor relationships to ensure high-quality IT solutions aligned with global standards and local business needs. Key responsibilities include leading incident management, driving continuous improvement initiatives, and ensuring compliance with cybersecurity and regulatory requirements in a medical device environment. The ideal candidate has 6-8 years of progressive experience in IT service delivery within regulated industries, along with strong technical skills in end-user computing, network services, and ITSM processes. Leadership capabilities, including team development and stakeholder engagement, are essential, as is familiarity with digital workplace initiatives and cloud services.
Skills
What you'll do
- Lead end-to-end delivery of on-site and regional technology services for NA locations.
- Manage day-to-day IT operations including infrastructure, application support, and vendor relationships.
- Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements.
- Oversee incident, problem, and change management to minimize business disruption.
- Drive execution of global and regional IT initiatives and lifecycle management activities.
- Coach and develop site or regional technology team members for continuous improvement.
What we're looking for
- 6-8 years of progressive experience in IT service delivery or technology services roles.
- Strong technical skills including end-user computing and ITSM processes.
- Proven ability to align technology with business needs and manage budgets effectively.
- Experience leading teams and partnering with senior stakeholders across functions.
- Expertise in managing third-party vendors and service providers, ensuring performance compliance.
- Familiarity with cybersecurity, data privacy, and regulatory requirements in medical device environments.
Employer
About Johnson & Johnson
Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices
Johnson & Johnson currently has 78 open roles on FindRole.
Listed pay typically runs $122,000–$212,750 across 77 roles with salary data.
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