Manager, Engineering (Customer Experience)

Carvana

Quick summary

Work type
On-site
Location
Tempe, AZ
Posted
13 days ago

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Salary context

How this pay compares to similar roles

Similar $196k
$142k most similar roles pay here $246k

This listing doesn't post a salary. Most similar roles pay $155,482–$236,112.

Based on 238 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 24 open roles on FindRole.

Listed pay typically runs $65,000–$73,640 across 5 roles with salary data.

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View all roles at Carvana

At a glance

TL;DR · Manager, Engineering (Customer Experience)

As the Engineering Manager at Carvana’s Customer Experience team in Tempe, AZ, you will lead a high-impact engineering team responsible for developing and maintaining systems that enhance both customer and internal user experiences. Your daily tasks include hiring and mentoring engineers, ensuring they adhere to high standards of software craftsmanship while adopting AI-first practices like agentic programming with tools such as Claude and Cline. You’ll work closely with product, design, business, and operations teams to build resilient solutions using technologies like React, C#, GraphQL, Python, Azure, Kafka, and GPT/LLMs. With a focus on scalability, availability, and performance, you will drive innovation in customer-centric products that leverage cutting-edge AI and cloud services, contributing to Carvana’s mission of revolutionizing the automotive retail industry through technology.

What you'll do

  • Lead and develop a team of engineers creating customer experience platforms using React, C#, GraphQL, Python, Azure, Kafka.
  • Hire and mentor engineers, setting high engineering standards while supporting their career growth.
  • Develop efficient processes to ensure the engineering team operates with high velocity, quality, and ownership.
  • Focus on increasing system resiliency and uptime, reducing software change risks, and improving customer metrics.
  • Collaborate with product, design, business, and operations teams to create resilient solutions for the car purchasing experience.

What we're looking for

  • At least 5 years of software engineering experience with advancing skills and responsibilities.
  • Comprehensive understanding of software craftsmanship, including clean code principles and DevOps practices.
  • Experience creating scalable, low-latency customer management systems and leading a team of engineers.
  • Strong skills in contemporary UI frameworks like React and extensive experience with .Net/C#.
  • Expertise in cloud technologies (Azure/GCP), CI/CD pipelines, and GraphQL.

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