The Lead Director of Site Reliability Engineering for Client Experience is a senior leadership role responsible for building and scaling hands-on SRE teams supporting critical Adjudication and Client Experience platforms across Azure and GCP environments. This technical leader will define reliability engineering practices, including SLIs, SLOs, and error budgets, while coaching teams to design resilient cloud architectures and automate operations. Key responsibilities include driving cloud-native reliability patterns, leading incident management and post-mortem analysis, and embedding reliability into the software development lifecycle. The ideal candidate has extensive experience in designing, deploying, and operating distributed systems in cloud environments, managing senior engineers, and implementing SRE best practices at enterprise scale. Proficiency with Kubernetes-based platforms (AKS, GKE), AI-Ops solutions, and observability tools is preferred.
Lead and grow hands-on SRE teams for reliability of Tier-1 services across Azure and GCP.
Establish and enforce SRE best practices including SLIs, SLOs, error budgets, and toil reduction.
Review architecture and reliability designs for critical platforms and influence failure modes.
Drive cloud-native reliability patterns such as autoscaling, graceful degradation, and disaster recovery.
Own incident management, lead blameless post-mortems, and champion systemic fixes.
What we're looking for
10+ years of progressive experience in engineering or SRE organizations
5+ years managing senior engineers and leaders
Hands-on experience designing, deploying, and operating systems in Azure and GCP
Proven experience building or scaling SRE practices including SLOs, SLIs, incident response
Strong background in distributed systems, microservices, APIs, and cloud-native architectures
Experience leading platform modernization or reliability transformation initiatives
Market check
Salary context
This
$144,200–$288,400
range sits above
72%
of similar postings on FindRole.
Peer median band
$138,000–$222,651
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$148,750–$230,062
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About CVS Health
CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy
CVS Health currently has
89 open roles
on FindRole.
Listed pay typically runs
$118,450–$260,590
across 86 roles with salary data.