Head of Delivery Transformation, SHIP Lead
At a glance
AI generatedTL;DR
As the Head of Delivery Transformation - SHIP Lead, you will lead a team focused on improving delivery throughput and removing execution bottlenecks across engineering and product organizations in fintech and banking technology environments. Your daily responsibilities include establishing program-level operating mechanisms using OKRs, dependency boards, and DORA metrics to drive measurable improvements in defect backlog reduction and sprint predictability. You will also deploy into high-risk transformation workstreams, stabilize execution, and partner with engineering leaders to align delivery governance with production realities. This role requires 13+ years of experience in delivery transformation and program delivery within fintech or banking technology, along with expertise in scaled agile frameworks, Scrum, Kanban, and executive stakeholder engagement.
Skills
What you'll do
- Lead SHIP team in agile delivery, speed-to-market improvement, and defect reduction.
- Establish program-level operating mechanisms with OKRs, dependency boards, and DORA metrics.
- Unblock high-risk transformation workstreams and implement repeatable performance-improving mechanisms.
- Drive measurable improvements in sprint predictability, release discipline, and deployment quality.
- Partner with engineering leaders to align delivery governance with production realities across fintech domains.
What we're looking for
- 13+ years of experience in delivery transformation within fintech or banking technology.
- 8+ years leading transformation programs with scaled agile frameworks and executive stakeholder engagement.
- 5+ years managing and developing teams, ensuring clear accountability for program outcomes.
- 8+ years using DORA metrics, flow metrics, and structured intervention mechanisms to improve predictability.
- 6+ years partnering with engineering, product, risk, operations, and compliance teams in regulated environments.
Employer
About Fiserv
Fiserv is a global leader in financial services technology, providing core banking platforms, payment processing, digital banking, and merchant acquiring solutions to financial institutions and businesses. Industry: Financial Technology & Payments
Fiserv currently has 70 open roles on FindRole.
Listed pay typically runs $110,000–$186,000 across 47 roles with salary data.
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