As a Data Scientist, ML (Agentic, CX) at Robinhood’s Platforms Data Science team in Menlo Park or New York, you will lead the development of machine learning systems that enhance customer experience and trust. Your responsibilities include building and deploying models for customer support, designing evaluation frameworks to ensure model quality, and developing personalization systems to engage customers effectively. You will work closely with product engineering teams to translate advanced AI techniques into production-ready solutions while maintaining system reliability in a regulated environment. The role requires strong Python and SQL skills, experience with agent-based AI systems, and the ability to design experiments using causal inference methods. Ideal candidates have prior experience building agent-based systems for production use and working on AI products in financial services.
Skills
Python
SQL
LLM-based systems
A/B testing
Causal inference
Machine Learning
Evaluation frameworks
Agent-based AI systems
Personalization models
Recommendation systems
Ranking systems
Memory systems
Orchestration systems
Prompt design
Retrieval systems
Tool use
What you'll do
Build and deploy machine learning models for customer support systems.
Design evaluation frameworks using LLM-based review methods to measure model quality.
Develop propensity, segmentation, and personalization models for proactive outreach.
Translate advances in agent architectures into production systems with engineering teams.
Maintain response quality and reliability at scale across the platform.
What we're looking for
Strong Python and SQL skills with experience building and evaluating machine learning systems end-to-end.
Experience with agent-based AI systems, including reasoning loops, tool use, memory, retrieval-augmented generation, and orchestration.
Ability to design experiments and apply causal inference methods such as A/B testing and measurement design.
Comfortable working through ambiguous problems and collaborating effectively across product and engineering teams.
Preferred: Experience building and evaluating agent-based systems for production use in regulated industries like financial services.
Market check
Salary context
This
$158,000–$185,000
range sits above
43%
of similar postings on FindRole.
Peer median band
$157,000–$220,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$140,025–$225,000
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Robinhood
Robinhood is a financial technology company offering commission-free stock, ETF, options, and cryptocurrency trading through its mobile app, aimed at democratizing access to financial markets. Industry: Financial Technology & Investment App
Robinhood currently has
56 open roles
on FindRole.
Listed pay typically runs
$191,000–$225,000
across 55 roles with salary data.