Customer Experience Product Manager(Hybrid)

Cisco

Closes in 3 days Remote Hybrid

Quick summary

Work type: Remote
Location: San Jose, CA
Salary: $168,800–$241,200 / yr
Posted: 1 day ago
Closes: Jun 19, 2026 (soon)
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $191k

This role $205k

$150k most similar roles pay here $251k

This role pays more than 62% of similar roles. Most pay $160,650–$222,000 — the shaded band above. At the midpoint, this role pays about $205k versus about $191k for comparable roles.

Based on 239 similar postings.

Employer

About Cisco

Cisco Systems is the world''s leading networking technology company, designing and manufacturing networking hardware, telecommunications equipment, and cybersecurity solutions for businesses and governments. Industry: Networking Technology & Cybersecurity

Cisco currently has 179 open roles on FindRole.

Listed pay typically runs $165,000–$241,400 across 179 roles with salary data.

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At a glance

TL;DR · Customer Experience Product Manager(Hybrid)

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As a Customer Experience Product Manager at Cisco’s CX team, you will play a pivotal role in shaping the future of service offerings by aligning them with the company's product portfolio, initially focusing on hardware-related services. Your responsibilities include building business cases to secure executive support for new initiatives and applying financial acumen to forecast pricing and profitability models. You will serve as a central liaison, gathering feedback from cross-functional teams to enhance solutions and drive product improvements. Additionally, you will lead the portfolio roadmap to meet key CX metrics such as bookings, revenue, and margin, while identifying market opportunities to differentiate Cisco’s offerings. This role requires a master's degree or equivalent experience in business or STEM fields, along with expertise in developing Partner Requirement Documents (PRDs) and financial modeling for pricing and profitability forecasting.

Skills

Product Management Agile Financial Modeling Pricing Strategy Profitability Forecasting Technical Support Operations CCIE ITIL Expert PMP Service Lifecycle Principles Partner Requirement Documents Data Analysis Market Trend Analysis Cisco Services CX Metrics Bookings Revenue Margin ARR

What you'll do

Develop and launch Cisco Services and Use Cases aligned with the product portfolio.
Build business cases to secure executive support for new service initiatives.
Forecast financial metrics including pricing, profitability, and discounting models.
Collect and streamline feedback from cross-functional teams to improve solutions.
Lead the CX portfolio roadmap to achieve key performance metric targets.

What we're looking for

8+ years of experience in product management or service sales within a technical environment.
Proven ability to develop Partner Requirement Documents (PRDs) and lead service lifecycle principles.
Strong financial modeling skills for pricing, incentives, rebates, and profitability forecasting.
Experience analyzing complex data sets and market trends to inform strategic business decisions.
Masters in business or STEM, PhD with 5+ years of experience, or BS with 6+ years of proven experience.

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