Compliance Manager, Fraud Oversight

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job

Summary

PayPal (Europe) S.à r.l. et Cie, S.C.A. (“PPEU”) is a CSSF-supervised credit institution operating across Europe. As part of strengthening its fraud risk governance framework, PPEU is establishing a dedicated second-line fraud oversight capability within the Compliance function.
The Fraud Oversight Manager will be responsible for independent oversight, challenge, and governance of fraud risk across PPEU, ensuring that fraud risk is managed in line with EU regulatory expectations, the Bank’s risk appetite, and the Three Lines of Defence model.
This role operates within a highly outsourced and intragroup operating model and focuses on oversight of first-line and group-executed fraud activities, rather than ownership or execution of fraud controls.

Job

Description

Essential

Responsibilities

• Define compliance program strategy and priorities for the functional area, ensuring alignment with regulatory obligations and business objectives

• Oversee compliance monitoring, testing, and assessment activities to identify risks and ensure effectiveness of controls

• Lead complex compliance projects and initiatives, collaborating with business partners, legal, audit, and other stakeholders

• Establish best practices and frameworks for compliance risk assessment, control design, and program management

• Partner with business leaders to integrate compliance requirements into operations, products, and strategic initiatives

• Prepare and present compliance reports to business or cross-functional stakeholders, clearly communicating risk landscape, program effectiveness, and recommendations

• Manage regulatory examinations and audit activities, coordinating responses and ensuring timely resolution of findings

Minimum

Qualifications

• 5+ years of relevant compliance experience and a Bachelor's degree OR any equivalent combination of education and experience

• Demonstrated ability to lead and influence others in a compliance or regulatory context

Additional Responsibilities & Preferred

Qualifications

Role Purpose

The Fraud Oversight Manager is responsible for:

• Providing independent oversight and challenge of fraud risk management
• Ensuring fraud risk is governed in line with regulatory expectations and internal policies
• Overseeing the Bank’s reliance on group-operated fraud capabilities
• Supporting credible and consistent regulatory engagement on fraud-related matters

The role ensures that fraud risk is appropriately understood, monitored, and escalated — without assuming first-line ownership or operational responsibilities.

Key Responsibilities

1. Fraud Risk Oversight and Compliance Framework

• Maintain and oversee the EU Fraud Oversight Policy, ensuring alignment with:

  • CSSF / ECB expectations

  • PSD2 and SCA requirements

  • Internal governance standards

• Provide independent assessment of whether the Bank’s fraud oversight framework is:

  • proportionate

  • effective

  • aligned to its operating model

• Ensure fraud risk is appropriately reflected within the Bank’s compliance and conduct risk framework

2. Independent Challenge of First-Line Fraud Management

• Review and challenge first-line fraud risk management, including:

  • fraud trends and drivers

  • material incidents

  • mitigation actions and control effectiveness

• Assess whether first-line outputs are:

  • consistent with regulatory expectations

  • aligned to risk appetite

• Provide independent opinions and escalate where:

  • risks are not adequately managed

  • explanations are insufficient

• Maintain clear separation from first-line ownership and execution

3. Fraud Oversight Governance

• Lead the second-line oversight function within the Fraud Oversight Forum, ensuring:

  • effective challenge

  • structured escalation

  • clear governance outputs

• Ensure the Forum operates in line with its Terms of Reference and regulatory expectations

• Provide second-line reporting and escalation into:

  • Operational, Risk and Compliance Committee (OCRC)

  • Authorized Management

4. Oversight of Group-Operated Fraud Capabilities

• Provide second-line oversight of the Bank’s reliance on group-operated fraud execution and controls

• Assess whether:

  • the Bank is sufficiently informed of relevant changes

  • fraud controls remain aligned with EU regulatory expectations

• Review material developments (e.g. changes, incidents, emerging risks) from an EU perspective

• Escalate concerns where group-operated capabilities may create:

  • regulatory risk

  • customer impact risk

  • misalignment with EU expectations

5. Fraud Risk Appetite and Escalation Oversight

• Ensure fraud risk is monitored and escalated in line with the Bank’s risk appetite framework

• Provide independent challenge on:

  • breaches or emerging risks

  • appropriateness of escalation decisions

• Work with the Risk function to ensure fraud risk is:

  • appropriately captured

  • consistently assessed

6. Regulatory Engagement and Supervisory Oversight

• Support and oversee fraud-related regulatory engagement, including:

  • responses to supervisory queries

  • thematic reviews

  • fraud reporting discussions

• Ensure responses are:

  • consistent

  • complete

  • aligned with regulatory expectations

• Oversee governance of group support for regulatory requests, including escalation where:

  • responses are delayed

  • data or analysis is insufficient

7. Oversight of Fraud Management Information

• Assess the adequacy and appropriateness of fraud management information used for oversight

• Challenge whether MI:

  • supports risk-based decision-making

  • aligns with risk appetite

  • enables effective supervisory engagement

• Identify gaps in MI from an oversight perspective (without owning production of MI)

8. Second-Line Assurance and Thematic Review

• Oversee and challenge reliance on group-level SLOD testing and assurance

• Assess whether assurance outcomes are:

  • relevant to PPEU

  • sufficient from a regulatory perspective

• Identify where targeted second-line thematic reviews may be warranted based on:

  • risk

  • incidents

  • regulatory feedback

• Support Internal Audit by providing a clear view of fraud oversight effectiveness

Candidate Profile

• Strong experience in fraud risk, compliance, or second-line oversight roles in financial services, payments, or fintech

• Deep understanding of the Three Lines of Defence model, particularly second-line independence

• Familiarity with EU regulatory expectations (PSD2, SCA, fraud reporting, consumer protection)

• Experience working in outsourced / intragroup operating models

• Strong ability to:

  • analyse fraud trends

  • challenge first-line decisions

  • escalate effectively

• Experience engaging with regulators or supervisory bodies is highly desirable

• Excellent stakeholder management and influencing skills without direct authority

• Structured, analytical, and comfortable operating at both:

  • strategic (framework) level

  • detailed (risk challenge) level

Subsidiary:

PayPal

Travel Percent:

0

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our

Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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