Associate TSE I

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Gurugram, IndiaNew York, NY
Posted: 3 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $169k

$127k most similar roles pay here $210k

This listing doesn't post a salary. Most similar roles pay $134,725–$202,325.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Associate TSE I

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As an Associate Technical Services Engineer 1 at MongoDB, you will join a dynamic team dedicated to supporting customers globally by providing real-time technical guidance and troubleshooting for MongoDB Atlas. Your day-to-day responsibilities include offering rapid support via chat, diagnosing complex issues related to database connectivity and performance, collaborating with senior engineering teams to escalate and resolve problems, educating customers on best practices for database architecture within the cloud environment, and reviewing new features before release. Ideal candidates possess 2-4 years of relevant experience in technical or customer service roles, along with strong communication skills, knowledge of Linux operating systems, understanding of network protocols, and familiarity with monitoring tools like Datadog or Prometheus. This role is perfect for those passionate about cloud technology and eager to contribute to a fast-paced, innovative company at the forefront of SaaS services and database management.

Skills

MongoDB AWS Azure Google Cloud Linux DNS TCP/IP TLS/SSL Datadog Prometheus CI/CD

What you'll do

Provide real-time technical support to customers via chat for MongoDB Atlas.
Diagnose and resolve complex issues related to MongoDB Atlas connectivity and performance.
Collaborate with senior engineering teams to escalate and solve intricate customer problems.
Educate customers on best practices for database architecture, security, and schema design.
Review and test new features of MongoDB Atlas before public release.

What we're looking for

2-4 years of relevant technical or customer service experience
Strong communication skills, both written and verbal
Knowledge of Linux operating systems and basic network protocols
Understanding of fundamental computing concepts and database administration
Ability to collaborate effectively with cross-functional teams
Familiarity with cloud platforms (AWS, Azure, Google Cloud) preferred
Basic knowledge of MongoDB and monitoring tools beneficial

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