Applications Support Sr Manager - Vice President

Citi

Remote Actively hiring
Remote, USA · Tampa, FL Posted 15 days ago $113,840–$170,760 / year
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At a glance

AI generated

TL;DR

The Apps Support Senior Manager role involves leading and managing professional teams responsible for application support within a technology function, requiring deep expertise in systems integration and coordination with business management. This position entails providing technical oversight across various applications, ensuring high availability through stability initiatives, and resolving incidents at a global enterprise level. Key responsibilities include guiding development managers on feedback reviews, conducting root cause analysis, and managing customer satisfaction while adhering to audit and compliance standards. The role demands proficiency in application architecture, programming languages like Java or Python, API integration technologies, database management, cloud platforms such as AWS or Azure, containerization tools like Docker and Kubernetes, monitoring solutions including Dynatrace and Grafana, and disaster recovery planning. Ideal candidates have 6-10 years of experience in apps support roles and strong people management skills, coupled with assertive communication abilities to engage large audiences confidently.

Skills

AWS Azure Docker Kubernetes SQL NoSQL Linux Unix Windows Server Java Python .NET Node.js REST SOAP Kafka RabbitMQ Oracle SQL Server MongoDB PostgreSQL Dynatrace AppDynamics Grafana Splunk ELK Stack

What you'll do

  • Manages one or more apps support teams.
  • Provides technical oversight across systems and applications.
  • Ensures outstanding issues are tracked to closure with development managers.
  • Performs root cause analysis of all problems with follow-through to resolution.
  • Champions stability initiatives for application high availability.

What we're looking for

  • 6+ years of experience in an Apps Support role or equivalent.
  • Proven leadership and management skills with a focus on people development.
  • Strong technical background in application architecture, programming languages, and cloud platforms.
  • Excellent communication and diplomatic skills for complex information exchange.
  • Experience in incident resolution, problem analysis, and disaster recovery planning.

Market check

Salary context

This $113,840–$170,760 range sits above 26% of similar postings on FindRole.

Peer median band

$125,760–$202,500

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$142,300–$177,900

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 336 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 308 roles with salary data.

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