Site Reliability Engineer - Banking and Payments Director

We’re seeking someone to join our team as a Site Reliability Engineer preferably working in the financial IT community. The position in the WM Prod Tech team is focused on delivering exceptional services to both BU and Dev partners to minimize/avoid any production outages. The role will focus on production support within WM Prod Tech automating deployments and working with the agile teams to build and support stable and reliable production systems.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Lead Software Production Management & Reliability Engineering position at Director which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you will do:

• Work closely with support/development teams to design, build, and maintain systems 
  Troubleshoot both non-prod and production issues across the entire stack: hardware, software, application, and network
• Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management, and visibility of our services
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs
• Work with upstream data providers and upstream consumers, and reducing the amount of escalation to development teams
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services
• Use analytical skills to find trends in the environment and drive out problems.
  Help design and implement telemetry and statistics gathering to locate areas of the plant where effort needs to be focused to make improvements.
• Maintain applications once they are live by measuring and monitoring availability, latency, and overall system health with a focus on business activities and continuously evaluate cost and waste.
• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents. 
  Be flexible to provide weekend on call rotation and attend calls with other team members from other time zones.
• Develop scripts and assist with code changes along with operational tasks/activities 
  Take ownership and managing production requests, questions, issues and perform Root Cause Analysis for outages/incidents
• Understand the overall business flow of supported application systems and its interface with clients
• Be flexible to provide weekend on call rotation

What you will bring

• 5+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail.
• Ability to focus, provide resolutions for production issues in a high demanding and pressured environment
• Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment Automation-related experience using one of the following scripting languages: Python or Perl or Shell scripting.
• Strong experience in Continuous Integration and Continuous deployment
• Strong experience in environment on demand for both Virtual Machines and containers
• Strong database skills with Sybase or Oracle or DB2.
• Hands-on experience with LINUX/UNIX
• Hands-on experience with PERL/Java
• Practical experience on Agile Methodology (e.g., Scrum). Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes, micro services, Cloud, etc.
• Excellent communication and ability to think out of the box for process improvements. 

Skills Desired:
* Knowledge of Retail Banking and Payments.
* Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS.
* Knowledge of Control M or other batch scheduling software.
* Experience in Continuous Integration and Continuous deployment.
* Knowledge and hands-on experience on with monitoring tools like Kibana, Loki, Grafana.
* Knowledge or experience with automating deployments using Jenkins, Train or Windeploy 
Interest in designing, analyzing, and troubleshooting large-scale distributed systems. 

Education

Bachelor's/Master's Degree in Computer Science, Information Systems, or related field.

What you can expect from Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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