Manager, Quality Assurance

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Summary

Ensure the quality of one or more applications or technologies within the construct of the application including data, platform, functions and system interfaces. Interacts with other areas of the QA organization to effectively develop the test framework to align with the business strategy and goals for the release. Performs testing tasks, as required.

Primary Job Duties & Responsibilities

• Help establish and implement quality management systems, policies, and procedures in compliance with regulatory requirements and industry best practices.
• Assist in the management of quality assurance governance, including conducting regular compliance audits, identifying areas of non-compliance, and implementing corrective actions to address any deficiencies.
• Design systems to track key performance indicators (KPIs) and quality metrics to assess the effectiveness and efficiency of healthcare processes.
• Deliver training programs to educate staff on quality assurance principles, policies, and procedures.
• Implement processes to identify potential risks and develop risk mitigation strategies in order to ensure patient safety and minimize adverse events.
• Assist in the management of quality improvement initiatives and help facilitate interdisciplinary teams to drive process improvements, reduce errors, and enhance patient satisfaction.
• Confer with interdisciplinary teams and other departments to implement quality initiatives and resolve quality-related issues.
• Manage team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
• Generate reports and analyzes data to identify trends, areas for improvement, and opportunities to enhance patient outcomes.

Required Qualifications

• 5-7+ years of work experience with technology projects
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills

Preferred Qualifications

Certified Quality Assurance Manager (CQAM)

Education
Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

For more details click Job Post.