Help Desk Support Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

NOTE:

• Must be able to work either a Tuesday-Saturday or Sunday-Thursday schedule.
• Must be able to commit to a Hybrid Schedule in which you work from the 4055 Valley View Lane Dallas Texas office on Tuesday, Wednesday, and Thursday.

What you will do

• Applies functional knowledge of the organization's technology offerings to respond to user inquiries and requests for technical assistance via phone, email, or in-person.
• Handles simple diagnosis and resolution of technical problems reported by end users.
• Carries out resolution and documentation of support tickets or incidents, ensuring that issues are properly documented, prioritized, and resolved within agreed-upon service level agreements (SLAs).
• Assists users with healthcare-specific software applications used within the organization, such as electronic health records (EHR) systems, medical imaging software, scheduling software, or billing systems.
• Coordinates user accounts, access rights, and permissions to various systems and applications in order to resolve issues and permit access to relevant parties.
• Assists in the deployment and implementation of new software applications, system upgrades, or hardware installations.
• Drafts documentation and training materials to facilitate self-help resources for end users.
• Receives and implements regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
• Does simple user training sessions or workshops to enhance end users' understanding and proficiency with various IT systems, applications, and best practices.

Required Qualifications

• Previous relevant work experience
• Basic awareness of problem solving and decision making skills

Preferred Qualifications

• Certified Information Technology Professional (CITP) preferred.

Education

High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/10/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

For more details click Job Post.