Salesforce Platform Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

U.S. Bank is seeking a Salesforce Platform & Architecture Manager to lead our Consumer Lending Lead Management technology team. This role is responsible for people leadership, technical ownership, and platform governance across Salesforce and related systems that support multiple consumer lending business lines.

The ideal candidate brings a strong background as both a Salesforce architect and people manager, with experience leading onshore and offshore teams, delivering enterprise‑grade solutions, and maintaining strong risk and security controls.

Key Responsibilities

• Lead and manage a team of Salesforce developers, QA resources, and offshore contractors supporting Consumer Lending lead management platforms
• Serve as the technical owner for multiple platforms, including two Salesforce instances, Philosophy, and Total Expert
• Provide coaching, feedback, and performance management for direct reports and vendor resources
• Drive architectural decisions that support scalable, secure, and enterprise‑grade Salesforce solutions while minimizing unnecessary customization
• Oversee development standards, QA testing practices, and release readiness in partnership with internal teams
• Ensure compliance with secure coding standards, data retention policies, and separation‑of‑duties requirements
• Manage platform risk control reviews, annual secure coding reviews, and production access monitoring
• Oversee entitlement reviews, access management, and ServiceNow assignment groups for ongoing platform support
• Handle vendor management responsibilities, including timecard approvals, contract updates, headcount validation, and participation in contract discussions
• Partner with business stakeholders across home lending, dealer services, national sales teams, and corporate programs to support lead management, marketing campaigns, and prospecting capabilities

Required Qualifications

• Significant hands‑on Salesforce experience with a strong architectural background
• Prior experience managing technical teams, including onshore employees and offshore contractors
• Experience acting as a technical owner for enterprise platforms, including responsibility for security, risk controls, and access governance
• Proven ability to design and drive enterprise‑scale Salesforce solutions
• Experience with secure coding practices, data retention, entitlement reviews, and risk/compliance processes
• Minimum 2–3 years of people management experience and 2–3 years in an architecture role (or a combined manager/architect role)

Preferred Qualifications

• Experience with QA automation tools (e.g., Selenium), JIRA for test evidence, and ServiceNow for ticket management
• Familiarity with vendor management processes and offshore delivery models
• Experience supporting multiple business lines in a regulated environment
• Exposure to or interest in Salesforce AI capabilities, including Data Cloud and Agentforce

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six to eight years of relevant technical experience
• Five or more years of leading a software engineering team

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

For more details click Job Post.