Senior Manager, Technology Operations - Site Merchandising Applied AI and Tools

Position Summary...

Join Walmart's Site Merchandising Applied AI and Tools team as we build a legendary experience for Walmart's digital customers. As part of the broader Site Merchandising organization, this position is responsible for leading the strategic evolution of AI-powered platforms and tools that transform how site merchandising operates at scale. This role will focus on one of two critical tracks: (1) Agentic Platform & Messaging — architecting the unified ACMS/MMUI workspace that powers AI-assisted merchant workflows, or (2) Creative Innovation & Visual Tech — scaling GenAI-powered visual content through Smart Creative to enable personalization at unprecedented volume and variety. Both tracks share a common mission: transitioning manual, fragmented processes into intelligent, automated experiences that reduce merchant workload, accelerate speed-to-market, and deliver exceptional customer experiences on Walmart.com. This is an exciting opportunity for a strategic product leader who thrives on leveraging AI and technology to solve complex operational challenges and drive measurable business impact.

What you'll do...

What You'll Do

• Lead the strategic vision and roadmap for a critical AI-powered platform within the Site Merchandising tooling ecosystem, partnering with 4ITB Product and Engineering teams to deliver capabilities that drive operational efficiency and merchant success

• Drive platform innovation initiatives such as unifying legacy tools (Tango, Tempo) into modernized MMUI with agentic orchestration, OR scaling GenAI content generation (Smart Creative) to produce brand-standard visual assets at volume

• Develop deep understanding of merchant workflows, pain points, and business goals to identify high-impact opportunities for AI-assisted automation, workflow simplification, and technology-enabled scale

• Own the business case and prioritization framework for platform feature development, balancing strategic platform goals with merchant needs, operational urgencies, and cross-functional stakeholder priorities

• Author comprehensive Business Requirements Documents (BRDs) that translate complex business workflows into actionable product requirements, ensuring alignment between business objectives and technical execution

• Lead cross-functional discovery sessions with merchants, product teams, engineering, creative partners, and business stakeholders to validate requirements, socialize roadmaps, and build shared understanding of platform evolution

• Partner with key stakeholders including Editorial teams, Creative teams, Site Merchants, and Business Leaders to ensure platform capabilities align with brand standards, creative workflows, and content strategy goals

• Define and track KPIs that measure platform success including adoption rates, workflow efficiency gains (time-to-site, reduction in manual touches), content volume/quality metrics, and demonstrated ROI to inform iteration priorities

• Implement effective change management strategies, training programs, and enablement plans to drive adoption of new platform capabilities and ensure seamless transitions from legacy workflows

• Serve as a thought leader for AI-powered innovation within Site Merchandising, staying ahead of emerging trends in agentic systems, GenAI capabilities, and intelligent automation to identify pilots and strategic opportunities

• Manage migration strategies and sunset timelines for legacy tools, ensuring merchants have clear communication, adequate support, and confidence in new platform capabilities throughout transitions

• Contribute to the development of a highly skilled workforce via mentorship, thought leadership, and knowledge-sharing across the tooling and broader Site Merchandising organization

• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices

Minimum Qualifications

• Bachelor's degree in computer science, management information systems, business, product management, information technology, design, marketing, or related area and 6 years' experience in product management, program management, business operations, or related area including 3 years' supervisory experience

• OR 8 years' experience in product management, program management, business operations, or related area including 3 years' supervisory experience

Preferred Qualifications

• Master's degree in computer science, product management, business, design, or related field

• 5+ years of experience in eCommerce, retail technology, digital content production, or merchandising platforms

• Demonstrated experience leading AI/ML initiatives, platform convergence projects, or large-scale tool migrations involving multiple legacy systems

• Strong understanding of agentic systems, GenAI workflows (image/video generation, personalization), or intelligent automation in a business context

• Proven track record authoring detailed Business Requirements Documents (BRDs) and translating complex workflows into technical requirements for engineering teams

• Experience working in a 4ITB model (Idea-to-Build) with cross-functional Product, Engineering, and Design teams

• Deep empathy for end-user workflows with expertise in change management and driving adoption of complex enterprise tools

• Experience with content management systems, creative production workflows, taxonomy platforms, or merchandising workflow tools

• Background in creative technology, brand standards, visual content supply chains, or digital asset management

• Strong stakeholder management skills with ability to influence senior leadership, creative teams, and business partners across multiple functions

• Track record of defining and achieving KPIs that demonstrate platform ROI, operational efficiency, and business impact

Physical Activities 
The following physical activities are necessary to perform one or more essential functions of this position.

• Observes associate, customer, or supplier behavior.

• Enters and locates information on computer.

• Presents information to small or large groups and individuals.

• Communicates effectively in person or by using telecommunications equipment.

• Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

• Visually verifies information, often in small print.

• Reads information, often in small print.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Business

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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