Data Engineering Manager (Customer Experience)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Data Engineering Manager (Customer Experience) is a senior, hands‑on leadership role responsible for designing and owning the end‑to‑end customer and user experience of the enterprise data platform. This role combines technical depth, experience architecture, and team leadership. It is not a product management role.

The manager ensures that all personas—data engineers, analysts, non‑technical users, and external customers—can easily access, understand, and trust data and AI capabilities. Embedded within a data mesh and medallion architecture, this role translates complex data platforms into intuitive, governed, and scalable experiences across Databricks, Snowflake, and AI‑powered interfaces.

What You’ll Do

• Lead and own experience standards across all data platform personas.
• Manage and mentor engineers and experience‑focused technologists embedded in platform and domain teams.
• Define experience frameworks, journey maps, and blueprints that reduce friction and improve adoption.
• Partner with Platform Engineering to embed UX and DevEx standards directly into self‑serve tooling.
• Establish and track experience quality metrics such as time‑to‑insight and self‑serve success.
• Oversee developer experience across APIs, SDKs, Databricks notebooks, CI/CD, and documentation.
• Guide analyst and power‑user experiences for Gold‑layer data in Snowflake, including semantic layers and discoverability.
• Enable non‑technical users through AI‑assisted querying, natural language interfaces, curated dashboards, and plain‑English data definitions.
• Lead the design of data‑powered and AI‑mediated experiences for external customers, including consent, privacy, and trust signals.
• Define interaction standards for multi‑agent AI systems, including persona‑specific tone, escalation, and feedback loops.
• Collaborate with governance, security, and privacy teams to ensure experience and compliance are aligned.

What You Bring

• 7+ years of experience in data engineering, data architecture, or related technical roles.
• Experience leading or mentoring engineers in a platform or shared‑services environment.
• Strong hands‑on experience with Databricks, Snowflake, and data mesh principles.
• Proven ability to design experiences for both technical and non‑technical users.
• Experience with customer and behavioral data, event modeling, and data contracts.
• Proficiency in SQL and Python.
• Experience with multi‑agent AI / LLM experience design and natural language interfaces.
• Background in service design, journey mapping, and experience architecture.
• Strong communication skills and ability to influence across engineering, governance, and business teams.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Six to eight years of relevant technical experience
- Five or more years of leading a software engineering team

Preferred Skills/Experience

• Developer Experience (DevEx) design experience (APIs, SDKs, onboarding).
• Accessibility or inclusive design experience.
• Exposure to real‑time or streaming data.
• Certifications in Databricks, Snowflake, cloud platforms, or UX/service design.

Location expectations 
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

For more details click Job Post.