Communications, Social Media & Community Management @ Klarna

Communications, Social Media & Community Management

Communications - Communications · New York · Full-time · $126,473 USD - $161,000 USD

OverviewApplication

What you will do
In this position, you will lead Klarna’s day-to-day social media publishing and community engagement across established and emerging channels, ensuring Klarna shows up with credibility, clarity, and cultural relevance. You will strengthen Klarna’s narrative as an all-in-one money app by translating complex financial offerings into accessible, channel-native communication while actively engaging with communities that shape public perception. This position sits at the intersection of culture, community, and trust, requiring real-time awareness of conversations, trends, and sentiment across platforms. You will proactively protect and reinforce Klarna’s reputation by identifying misinformation, engaging constructively where appropriate, and escalating sensitive matters internally when needed. Through close collaboration with internal stakeholders and external community voices, you will help evolve Klarna’s social presence into a trusted, human, and distinctive voice in fintech.

Who you are
• Proven experience in social media and community management within fast-moving consumer brands, technology, fintech, or culture-led environments
• Deep, hands-on fluency in platforms such as Reddit, X, and TikTok, with a strong understanding of how other channels like Instagram, YouTube, Discord, and Substack differ in tone and behavior
• Strong editorial judgment and excellent writing skills, with the ability to communicate clearly, credibly, and humanly across a range of topics and situations
• Demonstrated ability to engage authentically in-channel, balancing brand responsibility with earned community presence
• Experience handling reputation-sensitive conversations, including correcting misinformation with tact and sound judgment
• Ability to simplify complex or technical topics, including financial products or regulatory nuances, without compromising accuracy
• Highly organized and self-directed, with the ability to manage priorities independently and move quickly in dynamic environments

Awesome to have
• Agency experience or equivalent experience managing multiple stakeholders and priorities at speed
• Experience building or scaling community engagement programs across multiple platforms
• Familiarity with fintech, financial services, or consumer finance ecosystems
• Interest in using AI and emerging tools to enhance workflow, insight generation, and content iteration

Please include a CV in English.

Curious to learn more about Klarna and what it’s like to work here? Explore our career site!

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [email protected].

In accordance with applicable law, the salary range for this role is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.

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