Senior Staff Content Designer - Quickbooks Live Experts

Category Design & User Experience

Location
Mountain View, California; San Francisco, California
Job ID 20147

Apply Now

Share Job
Save JobSaved Job

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

QuickBooks Live connects millions of small business owners with real, credentialed experts at the moment it matters most, transforming what can feel like an overwhelming financial burden into a confident, guided experience. The words, tone, and content systems that shape these interactions determine whether customers feel guided and understood, or confused and alone.

We are seeking a Senior Staff Content Designer to shape the voice, content strategy, and information architecture of QuickBooks Live. This is a high-craft, systems-oriented role working at the intersection of AI and human expertise, focused on defining content experiences that are clear, trustworthy, and deeply useful across the entire Live ecosystem. You will partner across teams to ensure AI-assisted and expert-led experiences speak with one voice, raising the content quality bar at every touchpoint.

In this role you will be defining how language, structure, and content systems work together to establish what "great" sounds like when real people's finances are on the line, and you will be establishing AI-enabled processes that help the team scale.

Responsibilities

Strategic Content Leadership

• Define and own content strategy across multiple product areas and domains within the Live ecosystem
• Identify high-leverage content opportunities, the moments where clarity, tone, or structure, when improved, elevate entire workflows
• Establish voice, tone, and content principles that guide decision-making across teams and persist beyond any single project
• Drive multi-quarter or multi-year content strategy that balances near-term business goals with long-term trust and coherence
• Align senior Product, Design, and Engineering leaders around a shared content vision, translating complexity into clear direction

Craft Excellence & Content Systems

• Elevate writing quality, information architecture, and content structure across multiple domains
• Lead large, ambiguous content explorations that span multiple teams and require deep systems thinking
• Define and evolve shared content standards, patterns, and accessibility guidelines across the Live ecosystem
• Reduce fragmentation and content debt across product surfaces by identifying patterns and establishing scalable solutions
• Advocate and implement AI-first workflows and tools that improve how the Live content team creates, scales, and delivers work, developing best practices and enabling others to adopt them
• Balance innovation with the long-term clarity and trust that small business owners place in QuickBooks

Data Fluency & Informed Decision-Making

• Use analytics, research, and qualitative insights to identify strategic content opportunities and validate direction
• Connect content investments to measurable customer and business outcomes, articulating the "why" behind strategic choices
• Partner closely with Engineering, Data Science, Legal, and Compliance to ensure content is accurate, scalable, and responsible
• Drive thoughtful AI-assisted and AI-native content patterns that feel human and trustworthy, not automated
• Lead conversations on how data should inform content decisions, surfacing insights that others might miss

Influence & Organizational Impact

• Communicate cross-domain content strategy clearly to senior stakeholders through compelling narratives and frameworks
• Influence decision-making at the Director and VP level through clarity of thought and strength of craft
• Lead large cross-functional initiatives requiring alignment across product, engineering, design, legal, and business organizations
• Mentor Staff and Senior Content Designers, elevating their strategic thinking, craft rigor, and AI fluency
• Champion AI-enabled content design processes across the Live team, from prompt engineering and content generation to quality evaluation and workflow efficiency
• Strengthen content practices and quality standards across teams, coaching product designers on effective AI writing tools and responsible content best practices

Qualifications

What We're Looking For

• 8+ years of experience in content design or a related field, with demonstrated impact at scale
• Proven experience shaping cross-domain content strategy, not just executing within a single area
• Deep expertise in voice and tone, information architecture, content systems, and accessibility
• Demonstrated ability to leverage AI tools to enhance content workflows, drive efficiency, and scale team impact, including experience with prompt engineering and AI-assisted content evaluation
• Strong strategic judgment and systems thinking, ability to see connections and downstream implications
• Demonstrated ability to influence senior stakeholders and align multiple teams around a shared vision
• A portfolio showing both strategic content deliverables and polished execution across complex product experiences, including AI-assisted workflows

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California: $194,000 - $262,500

Apply Now
Save JobSaved
Share Job

For more details click Job Post.