Lead Systems Operations Engineer

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About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). The role is a part of the global Problem Management team focused on ensuring root cause analysis is completed and remediating actions are taken to reduce the risk of recurrence and business impact from technology outages

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In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience with either service management tools (e.g., Service Now, BMC Remedy, HP Service Center,Incident, and Task workflows)
• 4+ years of experience Leading and facilitating problem review calls, RCA walkthroughs, and fix handover sessions, ensuring clear ownership, actions, and timelines
• 4+ years of experience in Problem Management

Desired Qualifications:

• Hands‑on experience working in live production environments supporting business‑critical systems
• Strong understanding of Incident vs. Problem Management
• Identify systemic issues and recurring failure patterns across incidents and problems
• Lead or coordinate improvement projects that reduce incident recurrence, improve resilience, and close control gaps
• Track delivery of remediation tasks and improvement actions through to completion, escalating blockers where required
• Contribute to governance forums and advisory councils focused on Incident and Problem Management trends and outcomes
• Communicate clearly with senior stakeholders on issue impact, progress, and outcomes
• Build strong working relationships with platform leads, service owners, and operational teams
• Contribute to management reporting and dashboards that highlight operational risk and improvement progress

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position
• Flexibility to work in a 24/7 environment, including weekends and holidays
• Flexibility to frequently be on call beyond normal working hours

Locations:

• 194 Wood Ave S, Iselin, New Jersey 08830
• 300 S Brevard St.- Charlotte, North Carolina 28202
• 2800 S Price Rd.- Chandler Arizona 85286

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$119,000.00 - $224,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

25 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

For more details click Job Post.