Implementation Engineer

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY Q2 is seeking an Implementation Engineer responsible for implementing Q2’s Risk & Fraud Management Software Solutions to align with the business requirements of our customers.  You will be exposed to a highly configurable product on multiple platforms, configured/engineered uniquely for each customer.  This role will interface directly with clients to manage questions and issues during a project and works closely with internal project teams to complete tasks and meet time-sensitive deadlines.  Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. A Typical Day: Partner with clients and internal teams to understand business requirements and direct the configuration duties Develop and perform quality assurance check points within your team to ensure quality and timely delivery Take ownership of your team’s business results by developing and leading training and execution plans Monitors and impacts key metrics and efficiencies Problem-solve routine to complex issues Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions Identify opportunities to build tools or enhancements that improve implementation quality, efficiency, and team productivity. Track status and provide updates in relation to overall implementation process Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Work closely with Development and other teams to ensure client satisfaction and on-time delivery Bring Your Passion, Do What You Love. Here’s What We’re Looking For: Typically requires a bachelor’s Degree in related field and 5-7 years of experience Hands on experience with databases and data queries to support application configuration, troubleshooting, and implementation activities. Experience configuring or integrating applications using APIs or web services a plus. Salesforce experience a plus Data migration experience a plus Strong troubleshooting, diagnostic and analytical skills. Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment Strong written and oral communication skills including communication of technical concepts to non-technical individuals Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion. The ability to remain calm, diplomatic, and cooperative under stressful conditions Financial Services and Enterprise Software experience beneficial but not required This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements Mission In 2004, Q2 founder Hank Seale set out to build a different kind of company. Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do. Vision Our vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders. To get there, we combine the must-haves of digital banking – feature functionality, operational excellence and integrations – with the next-generation of technology principles: data-driven insights, open technology and design thinking. We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire. Values Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles. These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years. Building something different and special takes the right kind of people, and we hope you’ll join our team.

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