IT Specialist, Mid

IT Specialist, Mid The Opportunity: Your combination of people skills and IT knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting a government client? We’re looking for an IT Specialist with a broad background and experience providing Tier 1 and 2 network, systems, and phone support to help us operate and maintain our client’s IT systems. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning and provide direct desktop support to users. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. What You’ll Work On: Provide installation, tuning, testing, operating, monitoring, upgrading, patching, break or fix, defense, and management of WAN and LAN routing and switching infrastructure hardware and software, including network hardware and software. Configure, install, operate, maintain, defend, troubleshoot, and repair LAN or WAN capabilities, including point-to-point circuits, satellite connectivity, dedicated Internet connections, and broadband Internet connections, including necessary additions and changes to associated routers, switches, and encryption devices. Configure, operate, maintain, defend, troubleshoot, and repair IT infrastructures, including necessary additions and changes to associated routers, switches, external USSOCOM and commercial provider circuits and encryption devices. Configure, operate, maintain, troubleshoot, and repair IT Programs of Record (PORs). Configure, operate, maintain, defend, troubleshoot, and repair the Virtual Local Area Network (VLAN) architectures. Configure, operate, maintain, defend, troubleshoot, and repair LANs, including wireless access points and their interconnection to the wired infrastructure. Provision, operate, manage, and monitor LAN or WAN Virtual Private Network (VPN) services to securely connect remote elements and mission partners over the SIE and shared public IP networks, while ensuring compliance with applicable policies, procedures, regulations, and directives. Troubleshoot LAN or WAN voice, data, and transmission networks and evaluate the effect of architectural changes on them. Implementing network and security access. Collaborate and coordinate with external government and commercial circuit providers to expedite the restoration of circuit outages. Providing mobile device and CSfC kit support. Join us. The world can’t wait. You Have: 6+ years of experience providing Tier 1 and 2 network, VTC, and desktop support to clients Experience with multiple network protocols, software, and hardware involved in IT Specialist operations Knowledge of government hardware, software, and network components Ability to work a shift or non-standard work schedule to support the client’s mission TS/SCI clearance HS diploma or GED IAT Level II Certification and Cisco Certified Network Associate Certification Nice If You Have: Experience with Army radio systems Possession of excellent communication and customer service skills Possession of excellent troubleshooting, analytical, and diagnostic skills Possession of excellent communication skills Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,300.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Note: Microsoft Internet Explorer is not fully compatible with Workday and users may experience systems issues with this browser. We recommend that you use one of the following browsers to avoid problems: Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera Browser or Blackberry Browser. If you continue to experience issues, it is sometimes necessary to reset your browser by clearing your cache. About Booz Allen Hamilton Booz Allen is an advanced technology company delivering outcomes with speed for America’s most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting-edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeed—accelerating the nation to realize our purpose: Empower People to Change the World®. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Know Your Rights Poster Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to [email protected]. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. Data Privacy For more information on how Booz Allen uses your information, please see our Careers Privacy Policy.

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